职位名称：VoiceSupportSpecialist/IT高级语音技术支持专家

工作地点：深圳

工作语言：英文

社招网站发布名称:VoiceSupportSpecialist/IT高级语音技术支持专家

校招职位发布名称:VoiceSupportSpecialist/IT高级语音技术支持专家

岗位职责:

1)implement,maintainandtroubleshootavayas87xx/83xx/85xxclassmediaserversandgatewaysrunningAvayacommunicationsmanager7.0;andcmsinadispersedvoicenetwork;

2)callcenterskills:depthknowledgeofvdn,vector&variablesamust;

3)otherjobfunctionswillbetoassistintheplanning,design,implementationandmanagementofprojectsforchinadeliverylocationthatmayincludedeployingnewtechnologiesacrossthenetworkintegratedtomultiplecenters;

4)implementsandmaintainsadvancedtelecommunicationapplicationssuchascms,pbxsoftware,callaccountingandunifiedvoicemessaging;

5)executeprojectworkrelatedtothevoice/telephonysupportareaduringserviceinterruptionswithminimalsupervision.thisincludesmanagingvendorsandcommunicatingstatustotheareasupervisor;

6)performsroutinesystemadministrationandmaintenancewithnoimpacttothebusiness;

7)keepsdocumentationuptodateforalltelecommunicationssystemsbutnotlimitedtotoll/toll-freenumbers,callcenterrouting,trunkingandvoiceannouncementscripts;

8)proactivelyanalyses,troubleshootsandresolvestelecommunicationssystemsandcircuitissuesinatimelymanner;

9)resolvesopenhelpdeskticketsandverifiesallissueswereproperlyresolvedanddocumented;

10)workswithotheritteammembers(withinchina&outside)todevelopdesignstrategiesandimplementationplansfornewinitiativesand/ortoresolveproblems;

11)interactswithend-users(includinginternal&externalclients)indevelopingsolutionstoproblemsorcreatingefficienciespertainingtotelecomprocessesthatimpactbusiness.

岗位要求:

1)excellentverbalandwrittencommunication,interpersonalandcustomerserviceskills;

2)self-starter,abletoworkindependentlyandaspartofateaminafastpacedenvironment;

3)expertknowledgeofAvayacommunicationinadistributedenvironment;

4)expertknowledgeofAvayasessionmanager、voip(h.323andsip)andtdm(isdn)andctiapplicationsinacallcenterenvironment;

5)expertknowledgeofadvancedknowledgeofAvayagatewaysandAvayacms;

6)workingknowledgeofperipheralgateways;

7)knowledgeofvxml-basedivrsystems、sessionbordercontrollersandlinuxadministration;

8)expertknowledgeofnice&verintcallrecordingsystems(stationside,trunkside,iplogger,screenrecorders,storagemanagersetc).

工作时间：

早九晚六，一周双休（未必周末）

薪资福利：

1）员工享有基本工资+餐补；

2）享有带薪年假高达5-15天，婚假，产假/陪产假；

3）按国家政策缴纳社会保险和住房公积金，商业保险,每年公司组织大型体检等福利；

4）工作环境舒适，五星级年会，每个季度有团队建设活动；

5）职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道；

联系人：Cynthia.chen@concentrix.com

或是发到管理员KAREN的邮箱，请备注：帮忙推荐80049496@QQ.COM

保密承诺：Concentrix对收集的应聘人员个人信息资料，严格遵守Concentrix个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。

使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在Concentrix内部销毁绝，不用于它途。

欢迎招聘咨询顾问、IT精英人才等请加微信：gogoat或加全国IT求职招聘群：146999050

[p=24,null,left]
不想错过高端求职信息？关注我们的微信吧！微信公众号：ITILXF（）

圈子决定你的未来，关注IT高端精英圈，人脉+知识+资讯，尽在你掌握！

职位名称：VoiceSupportSpecialist/IT高级语音技术支持专家

工作地点：深圳

工作语言：英文

社招网站发布名称:VoiceSupportSpecialist/IT高级语音技术支持专家

校招职位发布名称:VoiceSupportSpecialist/IT高级语音技术支持专家

岗位职责:

1)implement,maintainandtroubleshootavayas87xx/83xx/85xxclassmediaserversandgatewaysrunningAvayacommunicationsmanager7.0;andcmsinadispersedvoicenetwork;

2)callcenterskills:depthknowledgeofvdn,vector&variablesamust;

3)otherjobfunctionswillbetoassistintheplanning,design,implementationandmanagementofprojectsforchinadeliverylocationthatmayincludedeployingnewtechnologiesacrossthenetworkintegratedtomultiplecenters;

4)implementsandmaintainsadvancedtelecommunicationapplicationssuchascms,pbxsoftware,callaccountingandunifiedvoicemessaging;

5)executeprojectworkrelatedtothevoice/telephonysupportareaduringserviceinterruptionswithminimalsupervision.thisincludesmanagingvendorsandcommunicatingstatustotheareasupervisor;

6)performsroutinesystemadministrationandmaintenancewithnoimpacttothebusiness;

7)keepsdocumentationuptodateforalltelecommunicationssystemsbutnotlimitedtotoll/toll-freenumbers,callcenterrouting,trunkingandvoiceannouncementscripts;

8)proactivelyanalyses,troubleshootsandresolvestelecommunicationssystemsandcircuitissuesinatimelymanner;

9)resolvesopenhelpdeskticketsandverifiesallissueswereproperlyresolvedanddocumented;

10)workswithotheritteammembers(withinchina&outside)todevelopdesignstrategiesandimplementationplansfornewinitiativesand/ortoresolveproblems;

11)interactswithend-users(includinginternal&externalclients)indevelopingsolutionstoproblemsorcreatingefficienciespertainingtotelecomprocessesthatimpactbusiness.

岗位要求:

1)excellentverbalandwrittencommunication,interpersonalandcustomerserviceskills;

2)self-starter,abletoworkindependentlyandaspartofateaminafastpacedenvironment;

3)expertknowledgeofAvayacommunicationinadistributedenvironment;

4)expertknowledgeofAvayasessionmanager、voip(h.323andsip)andtdm(isdn)andctiapplicationsinacallcenterenvironment;

5)expertknowledgeofadvancedknowledgeofAvayagatewaysandAvayacms;

6)workingknowledgeofperipheralgateways;

7)knowledgeofvxml-basedivrsystems、sessionbordercontrollersandlinuxadministration;

8)expertknowledgeofnice&verintcallrecordingsystems(stationside,trunkside,iplogger,screenrecorders,storagemanagersetc).

工作时间：

早九晚六，一周双休（未必周末）

薪资福利：

1）员工享有基本工资+餐补；

2）享有带薪年假高达5-15天，婚假，产假/陪产假；

3）按国家政策缴纳社会保险和住房公积金，商业保险,每年公司组织大型体检等福利；

4）工作环境舒适，五星级年会，每个季度有团队建设活动；

5）职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道；

联系人：Cynthia.chen@concentrix.com

或是发到管理员KAREN的邮箱，请备注：帮忙推荐80049496@QQ.COM

保密承诺：Concentrix对收集的应聘人员个人信息资料，严格遵守Concentrix个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。

使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在Concentrix内部销毁绝，不用于它途。

欢迎招聘咨询顾问、IT精英人才等请加微信：gogoat或加全国IT求职招聘群：146999050

[p=24,null,left]
不想错过高端求职信息？关注我们的微信吧！微信公众号：ITILXF（）

圈子决定你的未来，关注IT高端精英圈，人脉+知识+资讯，尽在你掌握！