[  /register/331338834]register/331338834[/url]

Thu, May 5, 2011 11:00 AM - 12:00 PM EDT

Speaker:
Neil Thomas
Managing Director,
VP Professional Services, ServiceSphere

Problem Management is another critical module of an efficient Help Desk. Problem Management minimizes the adverse impact of incidents on the business and enables root cause analysis to identify a permanent solution.

This webinar will address Problem management from the detection of a problem through to critical success factors and key activities involved in root cause analysis. This webinar will help you to avoid repeated incidents and minimize the impact of problems. This also includes an brief session on how ManageEngine ServiceDesk Plus deals with Problem Management. Don't miss out on "Problem Management - Avoiding Deja Vu". Register Now!

You can view more webinars from ManageEngine here - products/service-desk/webinar.html

大人，此事必有蹊跷！

回个帖子，下班咯~