Sr. Service Quality ManagementMgr

Position Description

1. Build up, deploy and optimize proactiveoperation management system (methodology/ regulations/ processes/ tools/standardss/ etc.) continually; Leverage Different Kind of Resources to Study ITOperation Management Trends and ITIL Best Practice in Industry to improve theoperation management quality continuously.

2. Design/Build application operation & costmodel with consideration of ITIL Standard and IT Overall Strategy.

3. Monitor the execution of the daily operation,re-enforce to check existing process execution and find the operationrisk/issue proactively to push the function team improving; Complete theanalysis and report, reoport to management team regularly.

4. Responsible the project and release transition,include make the transition plan, monitor the transition status, to ensure asmooth taking over to the operation team after exit PPS.

5. Coordinator the departement to support theinternal/external audit and the information security requirement.

Desired Skills &Qualifications

1. Management Skill: with the IT applicationoperation management experiences in large multinational corporation, 5 years orabove management experience,preferred for oversea working experience

2. Qualifications & Experience: A bachelordegree in IT related disciplines from well recognized universities, proficientin internal IT application operationa management. Familiar with ITIL V3.0mothodoloty and at least one industrial ITSM system (e.g. Remedy); Hasexperience in Incident, Problem and Change management, include the process andKPI design. Previous experience in ERP/CRM related application project oroperation management preferred;

3. Communication : Good command of spoken andwritten English and Chinese,  expeciallyin IT area. Teamwork at the highest levels. Plan and conduct complexnegotiations reaching lasting agreements and commitments. Analyze complex/newsituations. Good presentation skill.

4. Other：ITIL relatedcertification or has the experience in ISO 20000 is preferred.

steven.qhd@gmail.com
613693102

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