500强欧美企业急聘Team Leader

Team Lead – Global Infrastructure Operation 2nd Line Team

Background：

Thisjob is for a fortune 500 company with its global IT delivery center in Nanjing.You will work with your global peers to provide world-class IT service to itsinternal customers. This job requires strong leadership, solid experiencein process and infrastructure technology background as well as fluent English,both oral and written.

Job Description:

The Team Lead– 2nd Line Infrastructure support team is primarily responsiblefor leading global IT-infrastructure support team to deliver work-class serviceto corporate users globally. The team leader ensures delivery of technicalresolution of global incidents that could not be resolved by 1stline teams. He/she leads 2nd line engineers (Workplace, Server andNetwork) to work with various teams globally.

Responsibilities:

• Manages     IT Engineers team and daily operation.
  
• Team     member development/coaching/mentoring/training.
  
• Creates     positive team atmosphere and motivate team members.
  
• Ensures     the team follow right process to meet the KPI matrix and SLA.
  
• Works     with critical incident management team, various global peers to drive     severity 1 incident fix.
  
• Capacity     management, release management, application management, backup, new device     onboarding, etc.;
  
• Ensures     delivery of change requests for IT infrastructure.
  
• Ensures     delivery of problem investigation within scope (establishes root causes);     and suggests workarounds for problems (2nd line);
  
• Knowledge     sharing with various teams.
  

Requirements:

• Team     management (size >8) experience > 2 years;
  
• Direct     experience with IT infrastructure Operation > 5 years;
  
• People     skill – development, coaching and mentoring;
  

·        Clear understanding of globaloperation, KPI matrix and Incident/Problem management process.

• Broad     infrastructure technical background in Network, Server and Microsoft     workplace Technologies;
  
• Strong     methodology in problem analysis and solving;
  
• Be able     to create collaborative relationship at global level;
  
• Good     communication skills;
  
• Fluent     English – both oral and written;
  
• CCNP,     MCITP, MCSE certificates are certainly a plus but not mandatory;
  
• BA/BA+     degree in ICT.
  

Travel:

       In general, your time for international/domestic travel should be no more than10% annually.

Reward:

       InReturn for your excellent work, you will be provided various training anddevelopment opportunities. You are expected to be global competitive in acouple of years. If you love challenging job and have a strong willing in yourcareer development, you are more than welcome to apply for this job.

全国大量IT岗位热招，欢迎联系咨询~ Skype: linda_yu0810 MSN: yuxiaoli0810@msn.cn QQ:1692015440 Email: linda_xiaoliyu@sina.com（可投递简历）

:lol

全国大量IT岗位热招，欢迎联系咨询~
Skype: linda_yu0810
MSN: yuxiaoli0810@msn.cn
QQ:1692015440
Email: linda_xiaoliyu@sina.com（可投递简历）

要是在上海就好了{:soso__10169062262133571330_1:}

全国大量IT岗位热招，欢迎联系咨询~
Skype: linda_yu0810
MSN: yuxiaoli0810@msn.cn
QQ:1692015440
Email: linda_xiaoliyu@sina.com（可投递简历）