工作地点在成都人民南路，要求5年以上应用开发支持工作经验，英语读说读写流利可以作为工作语言，熟悉ITIL或者有ITIL相关证书，熟悉linux/windows和database，了解一些开发语言及懂测试，有意者请发简历至：1483442167@qq.com
Description of Required Profile
Travel to other locations Occasionally required
Expected starting date 2013, May
Years of experience Min 5 years of professional experience
Job description (short) Onsite user IT application support
Job description (detailed) Theprimary responsibility is to provide basic support and essential enhancement to the satisfaction of the relevant customer.
Much of the support work is the diagnosis of faults/bugs in software, assisting with or implementation of fixes, specification of change requests, implementation and testing of them.
The primary areas you will be working in involve both Windows and Linux. As such, knowledge of the Windows environment, Linux / Command Line environments is Key to making a success of this role. In addition, knowledge of or familiarity with Oracle databases and SharePoint along with experience of working in Subsurface and Wells applications like 123DI, COMPASS , OpenWorks, OpenWells, SeisWorks, Petrel, ECLIPSE will be desirable.
The successful candidate will be generally responsible for:
• Ensure that support issues raised by users are dealt with in an effective manner and to the satisfaction of both the customer and your line management. Support will include desk-side visits to local users and remote telephone support to users in other locations in Europe
• Ensure that minor enhancements to applications and other project work is carried out as per relevant procedures
• Ensure that support work follows the ITIL compliant procedures adopted by this contract
• Produce and maintain key documentation for work undertaken, including agreed specifications, test plans, test results and acceptance records
• Regularly update Team Lead of performance and progress by meeting, highlighting significant events and by accurate completion of timesheets
• Attend and contribute to regular progress / update meetings within the Subsurface & Wells Support team
• Sharing part of the ‘Assist Desk’ rota for business hours support to users
The following behavioural traits will be required to make a success of this role:
• Self motivation and drive
• Ability to learn and retain knowledge
• Customer focus
• Comfortable interacting with people
• Pro-active approach
• Ability to manage cultural differences
• Experience in or willingness towards virtual teaming
Required general skills
• Excellent Problem solving/analysis skills – E
• Strongly process oriented – E
• Excellent communication skills (English/Local language based on location) – E
• 5+ years Support experience – E
Required technical Skills
• Citrix Landscape (App & Infra) – E
• General PC knowledge (Vista / Windows 7) – E
• Knowledge of Linux/Unix - E
• SQL, PL/SQL, ORACLE – HD
• SharePoint 2007/2010 Design and Administration – HD
• .Net - D
• XML / XSLT – D
• Java – D
• Understanding of ITIL framework for Incident, Problem and Change management - E
• Experience of working with databases – E
• Oil & Gas experience with Upstream / E&P background – D
• Knowledge / familiarity of Subsurface and Wells applications like 123DI, COMPASS , OpenWorks, OpenWells, SeisWorks, Petrel – D
Language skills Chinese native, Good English skills both orally and in writing |
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