| AVM = Availability Management | PM = Problem Management |
| CAP = Capacity Management | REL = Release & Deployment Management |
| CHG = Change Management | RF = Request Fulfillment |
| EV = Event Management | SACM = Service Asset & Configuration Management |
| FM = Financial Management | SCM = Service Catalog Management |
| IM = Incident Management | SLM = Service Level Management |
| ITSCM = IT Service Continuity Management | SPM = Service Portfolio Management |
| KM = Knowledge Management |
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