Job Title        
Manger, IT Support (Desktop Support Service)

Work Location
        Guagnzhou

Shift        9:00-18:00

Responsibilities        
1．        Dynamic communication with a wide variety of support areas within HDPG and external business areas to manage escalation and resolution of problems/ issues, ensuring meaningful and timely communications are issued to users and senior management when individual and global problems occur;
2．        Meet the supported users and business areas representatives to understand their IT requirements and develop service standards / procedures accordingly;
3．        Housekeeping routines are completed in accordance with IT control procedures.  Ensuring operational integrity is maintained at all times;
4．        All required documentation is completed, maintained and updated within agreed timescales;
5．        Housekeeping routines are completed in accordance with audit procedures;
6．        Ensuring operational integrity is maintained at all times. All required documentation is completed, maintained and updated within agreed timescales;
7．        Develop teamwork and operate in a consultative manner;
8．        Motivate guide and support team members through sharing experiences, knowledge and by timely feedback;
9．        Identify self-development and potential within the team and by providing effective coaching and guidance.

Requirements        
1．        Energy, enthusiasm and commitment to the business unit;
2．        Proven communication and interpersonal skills both in English and Chinese;
3．        Good people management skill;
4．        Ability to remain self-controlled and positive under pressure;
5．        Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc;
6．        Holder of MCSE or CCNA is preferable.

有意联系Tel:13862426206 Susan Ma（马小姐）

跟大家交流一个ITIL的概念吧：为实现ITIL的落地，必须有有效的ITSM工具的支持，目前市面上有不下100个这样的产品，但是到底哪些产品符合本企业的实际情况呢？ITSM工具是ITSM三要素之一，它排在人员和流程后面，但是不是说明ITSM的工具不重要，一套好的ITSM工具将极大的减轻IT服务管理人员的工作量，并极大的提供了IT服务管理水平以及能力，确保企业信息化系统在运营管理中稳定以及可预测性。