Pan-European travel company TUI Travel PLC has signed up Dell Services to manage its ITSM functions. The six-year deal sees Dell taking on management of the IT services that support TUI employees including desktop, laptop and printer support and including a 24/7 service desk. The company will also be providing deployment services for changes and support for software compliance.

Initially, Dell, which develops and delivers a comprehensive suite of solutions in applications, business process, consulting, infrastructure and support, will take on services in the UK, Germany, France, Spain, the Netherlands and Switzerland. Eventually, the deal will span 180 countries and cover 30 million customers in 27 markets.

"Through increased IT efficiency and cost reduction of technology ownership, our partnership with Dell will provide significant value to our organization and will also enable TUI Travel's team to focus on more customer-centric development," said Jim Mann, CIO, TUI Travel PLC.

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