The No. 1 choice for ITIL-aligned service management processesReduce complexity and make customer support, change, asset, and request management a seamless integrated process.
This comprehensive suite includes:

• A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows
  
• The industry’s leading service desk solution
  
• A closed-loop change and release process tied to incidents and problems
  
• Self-service request catalog for IT, security, and, business needs
  
• Tracking of incident response times and service desk performance against SLAs
  
• Asset and software license lifecycle and compliance management
  
• Real-time performance and ROI metrics reporting
  
• Mobile applications with instant alerts
  

With BMC, you will:

• Prioritize support activities and focus on critical business services
  
• Increase staff productivity and consistency by automating processes, policies, and tasks
  
• Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
  
• Reduce IT support costs through self-service call-deflection
  
• Keep IT staff “connected” with a pre-configured, easy-to-use solution optimized for handheld devices
  

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