[p=30,2,center]学习资料：IT运维管理社区专家讲堂直播300期视频回放

[p=30,2,center]

[p=30,2,center]

24.Conflictresolutiontechniquesthatmaybeusedonaprojectinclude:
A.Withdrawing,compromising,controlling,andforcing.
B.Controlling,forcing,smoothing,andwithdrawing.
C.Confronting,compromising,smoothing,anddirecting.
D.Smoothing,confronting,forcing,andwithdrawing.

25.ItiscriticalforyourcompanytoofferitsproductsontheInternettoincreaseitsmarketshare.Thecompanyhasnopreviousexperienceinthisarea,butitbelievesthatknowledgeisneededrapidly.AsyouhaveshownaninterestintheInternet,youareaskedtostartplanningforthisproject.WhatistheFIRSTsteptotakeasyoubeginplanning?
A.Identifytherisks.
B.Planthescope.
C.Establisharesourceplan.
D.Completeacostandscheduleestimate.

26.EffectivestakeholdermanagementincludesallofthefollowingprojectelementsEXCEPT:
A.Clearrequirementsdefinition.
B.Scopechangecontrol.
C.Timelystatusinformation.
D.Frequentcostreports.

27.Alikelyresultofusing"compromise"toresolveatwo-partyconflictis:
A.Lose-lose.
B.Win-lose.
C.Win-win.
D.Lose-win.

28.Aspartofthequalityaudit,thescopestatementischeckedagainsttheworkresultstoensuretheconformancetothecustomerrequirements.Theresultsshouldbedocumentedandusedfor:
A.Estimatingfutureprojects.
B.Changingtheprojectscope.
C.Definingfutureprojecttasks.
D.Validatingthequalityprocess.

29.Agenerallyacceptedmethodtoconfirmaccuracyoftaskprogressisthrough:
A.Earnedvalue.
B.Probabilityvs.outcome.
C.Maximumceiling.
D.Workbreakdownstructure.

30.Whichofthefollowingtechniquesisusedtocontroltheprojectschedule?
A.Paretodiagram
B.Performancemeasurement
C.Parametricmodeling
D.Statisticalsampling

31.Paretoanalysis,causeandeffect,andflowchartsarealltoolsusedinquality:
A.Control.
B.Benchmarking.
C.Planning.
D.Verification.

32.ElementsofchangingaprojectscheduleincludeallofthefollowingEXCEPT:
A.Obtaintheappropriatelevelsofapproval.
B.Submittheappropriatechangerequests.
C.Evaluatetheimpactofachangetotheschedule.
D.Adjusttheprojectenddatetotheschedulevariance.

33.Anindividual’swillingnesstotakeariskcanbedeterminedby:
A.Decisiontreemodeling.
B.MonteCarlomethod.
C.Sensitivityanalysis.
D.Utilityfunction.

34.AllofthefollowingassistindeterminingtheimpactofascopechangeEXCEPT:
A.Projectcharter.
B.Baseline.
C.Performancemeasurement.
D.Milestones.

35.Aprojectwasestimatedtocost$1.5millionandscheduledtolastsixmonths.Afterthreemonths,theearnedvalueanalysisshowsthefollowing:
BCWP=$650,000
BCWS=$750,000
ACWP=$800,000
Whatarethescheduleandcostvariances?
A.SV=+$100,000/CV=+$150,000
B.SV=+$150,000/CV=-$100,000
C.SV=-$50,000/CV=+$150,000
D.SV=-$100,000/CV=-$150,000

36.Configurationmanagementisatechniquefor:
A.Overallchangecontrol.
B.Projectplanexecution.
C.Scopeplanning.
D.Riskquantification.

37.ScopechangecontrolMUSTbeintegratedwithallofthefollowingcontrolprocessesEXCEPT:
A.Schedule.
B.Cost.
C.Procurement.
D.Quality.

38.Reviewingworkproductsandresultstoensurethatallwerecompletedsatisfactorilyandformallyacceptedispartof:
A.Riskmanagement.
B.Qualitycontrol.
C.Changecontrolmanagement.
D.Scopeverification.

39.Riskresponsedevelopmentisintendedto:
A.Createstepstoidentifyprojectrisks.
B.Formulatestrategiesfordealingwithadverseevents.
C.Constructalistofpreviousprojectrisks.
D.Developmeasurementstoquantifyprojectrisks.

40.Duetocutsinfun**,yourprojecthasbeenterminated.Thescopeverificationprocess:
A.Shouldbedelayeduntiltheprojectiscompleted.
B.Shoulddeterminethecorrectnessoftheworkresults.
C.Shouldestablishanddocumentthelevelandextentofcompletion.
D.Willformthebasisoftheprojectaudit.

41.Duringthecontractclose-out,theprojectmanagerneedstodocumentthe:
A.Formalacceptance.
B.Statementofwork.
C.Paymentschedule.
D.Changecontrolprocedure.

42.You'vebeenengagedtomanageaproject.Theestimatedcostoftheprojectis$1,000,000.Theprojectsponsorhasapprovedthisamount.Yourearnedvaluecalculationsindicatethattheprojectwillbecompletedontimeandunderbudgetby$200,000.Basedonthiscalulation,yourpersonalprofitwilldecreaseby$2,000.Atthecompletionofthisproject,theprojectmanagerwilldocumentandarchiveallprojectinformation.ThisinformationmaybeusedforfutureprojectsinallareasEXCEPT:
A.Estimatingdurations.
B.Administeringcontracts.
C.Resolvingconflicts.
D.Allocatingresources.

43.AKEYactivityinclosingoutaprojectisto:
A.Disseminatestatusreportsandriskassessments.
B.Disseminateinformationtoformalizeprojectcompletion.
C.Monitorthespecificprojectresultstodetermineiftheycomplywithrelevantqualitystandards.
D.Transferalltheprojectrecordstotheprojectowners.

44.You'vebeenengagedtomanageaproject.Theestimatedcostoftheprojectis$1,000,000.Theprojectsponsorhasapprovedthisamount.Yourearnedvaluecalculationsindicatethattheprojectwillbecompletedontimeandunderbudgetby$200,000.Basedonthiscalulation,yourpersonalprofitwilldecreaseby$2,000.Giventheestimateddecreaseinpersonalprofit,whatactionshouldyoutake?
A.Invoiceforthefull$1,000,000basedonthecontract.
B.Addtaskstoimprovetheoutcomeandincreasetheactualprojectcost.
C.Informtheend-userthatyoucanaddfeaturestotheprojectinordertousetheentirebudget.
D.Communicatetheprojectedfinancialoutcometotheprojectsponsor.

45.Youarebuil**awatertreatmentfacility.Routinetestsrevealthattherearecontaminantsinthewaterbutthattheyhaveanextremelylowriskforcausinganysickness.Astheprojectmanager,youshould:
A.Informthepublicthatadetailedexaminationhasbeenorderedtodeterminetheextenttowhichtheproblemexists.
B.Donothingbecausethereisextremelylowriskforsicknessexceptforsomeeffectsonsmallchildrenandtheelderly.
C.Tellthepublicthereisnoproblem,exceptforsmallchildrenandtheelderlywhoneedtoboilthewaterbeforedrinking.
D.Educatethepublicabouttheadvancesonwatertreatmenttechnologyandtheindustryefficiencyandsafetyrecord.

46.AKEYactivityforachievingcustomersatisfactionistodefine:
A.Thebusinessuse.
B.Requirements.
C.Productspecificity.
D.Changecontrol.

47.Whenitappearsthatadesignerrorwillinterferewithmeetingtechnicalperformanceobjectives,thePREFERREDresponseisto:
A.Decreasetheperformancevaluetoequaltheassessedvalue.
B.Developalternativesolutionstotheproblem.
C.Increasethespecifiedvaluetosetanewperformancegoal.
D.Reducetheoveralltechnicalcomplexityoftheproject.

48.Thedisorientationexperiencedbypeoplewhosuddenlyfindthemselveslivingandworkinginadifferentenvironmentisknownas:
A.Cultureshock.
B.Sociocentrism.
C.Temporalshock.
D.Ethnocentrism.

49.WhatistheMOSTeffectiveprocesstoensurethatculturalandethicaldifferencesdonotimpedesuccessofyourmulti-nationalproject?
A.Co-locating
B.Training
C.For**
D.Tea**

50.Negotiatingacrossinternationalculturesinvolvesmutualinterdependencebetweenparties.ThenegotiatingMUSTbeconductedinanatmosphereof:
A.Mutualtrustandcooperation
B.Generalitiesandvagueness
C.Sincerityandcompassion
D.Uncertaintyandcaution

跟大家交流一个ITIL的概念吧：ITIL培训报名时IT服务人员为参加ITIL培训而通过电话或者互联网的模式向培训机构进行报名，IT运维管理社区通过不定期的组织ITIL培训报名来组团进行培训，从而为培训人员节省一定的费用，同时IT运维管理社区通过每周四的ITIL讲堂进行ITIL知识的传播，为广大IT服务人员服务。

跟大家交流一个ITIL的概念吧：在企业完成其信息化系统建设以后，整个系统软硬件平台进入了运行状态，企业信息化部门或者IT服务的合作伙伴制定相关的管理办法，对系统运行环境、业务系统进行维护管理，这就是IT运维管理。IT运维管理包含了设备管理、数据/存储/容灾管理、业务管理、目录/内容管理、资源资产管理、信息安全管理、日常工作管理。IT运维可以由企业内部的IT部门或者外包给具有合适能力的IT服务公司。