20150829淡然

续上

目录

1介绍....................................................................................................................................................4

1.1基本概念...................................................................................................................................4

1.2用途和目标................................................................................................................................5

1.3范围.........................................................................................................................................5

1.4对组织的效益............................................................................................................................6

1.5流程运行的前提和时机...............................................................................................................6

1.6流程的远景................................................................................................................................7

TSS考试

2流程详细说明......................................................................................................................................7

2.1指导原则...................................................................................................................................8

2.2流程关系图..............................................................................................................................10

2.3流程执行框架...........................................................................................................................11

2.4流程主要考核指标....................................................................................................................14

ITSS认证

3流程角色和职责.................................................................................................................................15

3.1连续性管理流程主管.................................................................................................................15

3.2连续性管理流程执行负责人.......................................................................................................15

3.3连续性管理经理.......................................................................................................................16

3.4连续性管理协调员....................................................................................................................16

3.5业务恢复小组组长....................................................................................................................17

3.6业务恢复小组成员....................................................................................................................17

3.7相关的其他角色.......................................................................................................................17

ITSS培训

4流程支持技术功能需求框架...............................................................................................................17

4.1风险管理工具...........................................................................................................................17

4.2容灾技术手段...........................................................................................................................18

4.3可选容灾技术列表....................................................................................................................19

4.4相关流程的功能需求.................................................................................................................20

4.4.1CMDB数据录入工具(配置管理)................................................................................................20

4.4.2CMDB查询工具(配置管理)........................................................................................................20

4.4.3预算规划管理工具(财务管理)....................................................................................................20

4.4.4成本跟踪工具(财务管理)...........................................................................................................20

待续http://www.ITILxf.com/thread-52348-1-1.html

本帖关键字：ITSS

20150829淡然

续上

目录

1介绍....................................................................................................................................................4

1.1基本概念...................................................................................................................................4

1.2用途和目标................................................................................................................................5

1.3范围.........................................................................................................................................5

1.4对组织的效益............................................................................................................................6

1.5流程运行的前提和时机...............................................................................................................6

1.6流程的远景................................................................................................................................7

TSS考试

2流程详细说明......................................................................................................................................7

2.1指导原则...................................................................................................................................8

2.2流程关系图..............................................................................................................................10

2.3流程执行框架...........................................................................................................................11

2.4流程主要考核指标....................................................................................................................14

ITSS认证

3流程角色和职责.................................................................................................................................15

3.1连续性管理流程主管.................................................................................................................15

3.2连续性管理流程执行负责人.......................................................................................................15

3.3连续性管理经理.......................................................................................................................16

3.4连续性管理协调员....................................................................................................................16

3.5业务恢复小组组长....................................................................................................................17

3.6业务恢复小组成员....................................................................................................................17

3.7相关的其他角色.......................................................................................................................17

ITSS培训

4流程支持技术功能需求框架...............................................................................................................17

4.1风险管理工具...........................................................................................................................17

4.2容灾技术手段...........................................................................................................................18

4.3可选容灾技术列表....................................................................................................................19

4.4相关流程的功能需求.................................................................................................................20

4.4.1CMDB数据录入工具(配置管理)................................................................................................20

4.4.2CMDB查询工具(配置管理)........................................................................................................20

4.4.3预算规划管理工具(财务管理)....................................................................................................20

4.4.4成本跟踪工具(财务管理)...........................................................................................................20

待续http://www.ITILxf.com/thread-52348-1-1.html

本帖关键字：ITSS