What is the best definition of an Incident Model?
a) The template used to define the Incident logging form used to report Incidents
b) A type of Incident involving a standard (or model) type of Configuration Item
(CI)
c) A set of pre-defined steps to be followed when dealing with a known type of
Incident
d) An Incident that is easy to solve

答案是哪个，大家一起来分析吧。。。。。

:handshake

参考ST 4.2.4.2 Incident Models

答案：c

C