本帖最后由slbenben于2017-2-611:17编辑
ServiceAvailabilityManager/ITProjectManager深圳
JobDescription
PositionSummaryandResponsibilities:
OptimizetheavailabilityofITinfrastructure,systems,andservicestomeetthecommitmentsIBMhasmadetoitsclientsinacost-effectivemanner.
DeliveranEnhancedRecoveryModelforresolutionofMajorIncidentsofcomplexityorlongduration.
ProvideintegratedmanagementandcoordinationofIncidentManagement,Problem
Management,ChangeManagement,andAvailabilityManagementprocesses
Ensurethatservicesandcomponentsaredesignedanddeliveredtomeettheiravailabilitytargets.
Bebridgegapsbetweendeliveryteamsanddriverapidrecoveryduringincidents
Provideaholisticviewofthecustomersenvironmentandmakerecommendationstoimproveoverallservice.Dothisthroughthefollowingactions(butnotlimitedto):
PromotemonitoringsystemstoenablespeedydetectionandremediationofpotentialandactualITfailures
Proactivelyidentifycost-effectiveavailabilityimprovementswithinanavailabilityplan
Influencethedesignofservicesandcomponentstoalignwithbusinessneeds
Initiateinfrastructurechangestopromotebettersystemavailability.
Useinformationaboutproblemsandincidentstoanalyzeavailabilitychallengesandeliminatechronicissues.
UsespecificinformationfromdrivingmajorincidentstodrivetechnicalteamstostrongerRCAsandcorrectiveactionswhichwillreducethefrequencyofrepeatedincidents
Ensuremajorchangesundergorigorousreviewbeforeimplementationtohelppreventincidents
ContinuallyimproveupontheRecoveryModelforresolutionofMajorIncidentstorestoreservicequickly.
Participate(orlead/ownasappropriate)inthecreation,clientapprovalandexecutionoftheClientDeliveryPlan
Skills:
Thispositionrequiresamixoftechnical,businessandprogram(i.e.:Problem,ChangeandIncidentManagement)
AppliedknowledgeandunderstandingoftheITILdisciplineswithinacommercialenvironment
ITExperiencewithIBMorexternalCustomerfacingroles,ITProjectManagement
AppliedknowledgeoffinancialandbusinesscontrolsandITSolutioningprocessesandoperations
ExperienceofdeliveringITServicesfromaDeliveryCenter
Goodnegotiationskillandproblemsolvingskill
RequiredExpertise
Atleast5yearsofworkingexperienceinITindustryincluding3yearsinservicemanagementorprojectmanagement.
PreferredExpertise
yearsofworkingexperienceinITindustrywith5yearsinservicemanagementorprojectmanagementishighlyappreciated.
如果有意向，请联系请联系xukeju@cn.ibm.com
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