[p=21,null,center]目录1.文档介绍...............................................................................................................................5
1.1编写目的.....................................................................................................................5
1.2适用范围.....................................................................................................................5
2术语、定义和缩略语..............................................................................................................6
3内容......................................................................................................................................6
3.1流程介绍.....................................................................................................................6
3.1.1流程解释..........................................................................................................6
3.1.2业务价值..........................................................................................................6
3.1.3流程政策..........................................................................................................7
3.1.4流程相关定义..................................................................................................12
3.2角色及职责................................................................................................................15
3.2.1角色介绍.........................................................................................................15
3.2.2变更流程负责人..............................................................................................15
3.2.3变更流程经理..................................................................................................16
3.2.4变更请求者.....................................................................................................18
3.2.5变更审批者.....................................................................................................19
3.2.6变更主管.........................................................................................................20
3.2.7变更实施者.....................................................................................................21
3.2.8CAB/EC..........................................................................................................22
3.3流程输入及输出.........................................................................................................23
3.3.1流程触发条件..................................................................................................23
3.3.2输入................................................................................................................23
3.3.3输出................................................................................................................23
3.3.4流程关闭条件..................................................................................................23
3.4流程描述...................................................................................................................24
3.4.1作业流程图.....................................................................................................24
3.4.2子流程-CH.1变更启动和记录.........................................................................25
3.4.3子流程-CH.2变更评估与审批.........................................................................26
3.4.4子流程-CH.3变更计划与排程.........................................................................28
3.4.5子流程-CH.4变更测试与实施.........................................................................29
3.4.6子流程-CH.5变更回顾与关闭.........................................................................30
3.5流程衡量指标及报表..................................................................................................31
4参考.....................................................................................................................................32
4.1相关流程...................................................................................................................32
4.2相关表单...................................................................................................................32
4.3变更分类表................................................................................................................33
1.文档介绍
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