招聘IT高级语音技术支持专家（深圳，待遇优厚）
本帖最后由slbenben于2017-2-611:13编辑职位名称：VoiceSupportSpecialist/IT高级语音技术支持专家工作地点：深圳工作语言：英文社招网站发布名称:VoiceSupportSpecialist/IT高级语音技术支持专家校招职位发布名称:VoiceSupportSpecialist/IT高级语音技术支持专家岗位职责:1)implement,maintainandtroubleshootavayas87xx/83xx/85xxclassmediaserversandgatewaysrunningAvayacommunicationsmanager7.0;andcmsinadispersedvoicenetwork;2)callcenterskills:depthknowledgeofvdn,vector&variablesamust;3)otherjobfunctionswillbetoassistintheplanning,design,implementationandmanagementofprojectsforchinadeliverylocationthatmayincludedeployingnewtechnologiesacrossthenetworkintegratedtomultiplecenters;4)implementsandmaintainsadvancedtelecommunicationapplicationssuchascms,pbxsoftware,callaccountingandunifiedvoicemessaging;5)executeprojectworkrelatedtothevoice/telephonysupportareaduringserviceinterruptionswithminimalsupervision.thisincludesmanagingvendorsandcommunicatingstatustotheareasupervisor;6)performsroutinesystemadministrationandmaintenancewithnoimpacttothebusiness;7)keepsdocumentationuptodateforalltelecommunicationssystemsbutnotlimitedtotoll/toll-freenumbers,callcenterrouting,trunkingandvoiceannouncementscripts;8)proactivelyanalyses,troubleshootsandresolvestelecommunicationssystemsandcircuitissuesinatimelymanner;9)resolvesopenhelpdeskticketsandverifiesallissueswereproperlyresolvedanddocumented;10)workswithotheritteammembers(withinchina&outside)todevelopdesignstrategiesandimplementationplansfornewinitiativesand/ortoresolveproblems;11)interactswithend-users(includinginternal&externalclients)indevelopingsolutionstoproblemsorcreatingefficienciespertainingtotelecomprocessesthatimpactbusiness.岗位要求:1)excellentverbalandwrittencommunication,interpersonalandcustomerserviceskills;2)self-starter,abletoworkindependentlyandaspartofateaminafastpacedenvironment;3)expertknowledgeofAvayacommunicationinadistributedenvironment;4)expertknowledgeofAvayasessionmanager、voip(h.323andsip)andtdm(isdn)andctiapplicationsinacallcenterenvironment;5)expertknowledgeofadvancedknowledgeofAvayagatewaysandAvayacms;6)workingknowledgeofperipheralgateways;7)knowledgeofvxml-basedivrsystems、sessionbordercontrollersandlinuxadministration;8)expertknowledgeofnice&verintcallrecordingsystems(stationside,trunkside,iplogger,screenrecorders,storagemanagersetc).工作时间：早九晚六，一周双休（未必周末）薪资福利：1）员工享有基本工资+餐补；2）享有带薪年假高达5-15天，婚假，产假/陪产假；3）按国家政策缴纳社会保险和住房公积金，商业保险,每年公司组织大型体检等福利；4）工作环境舒适，五星级年会，每个季度有团队建设活动；5）职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道；联系人：Cynthia.chen@concentrix.com或是发到管理员KAREN的邮箱，请备注：帮忙推荐80049496@QQ.COM保密承诺：Concentrix对收集的应聘人员个人信息资料，严格遵守Concentrix个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在Concentrix内部销毁绝，不用于它途。
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