长河 发表于 2011-3-22 22:03:28

Manger, IT Support (Desktop Support Service)

Job Title      
Manger, IT Support (Desktop Support Service)

Work Location
      Guagnzhou

Shift      9:00-18:00

Responsibilities      
1.      Dynamic communication with a wide variety of support areas within HDPG and external business areas to manage escalation and resolution of problems/ issues, ensuring meaningful and timely communications are issued to users and senior management when individual and global problems occur;
2.      Meet the supported users and business areas representatives to understand their IT requirements and develop service standards / procedures accordingly;
3.      Housekeeping routines are completed in accordance with IT control procedures.Ensuring operational integrity is maintained at all times;
4.      All required documentation is completed, maintained and updated within agreed timescales;
5.      Housekeeping routines are completed in accordance with audit procedures;
6.      Ensuring operational integrity is maintained at all times. All required documentation is completed, maintained and updated within agreed timescales;
7.      Develop teamwork and operate in a consultative manner;
8.      Motivate guide and support team members through sharing experiences, knowledge and by timely feedback;
9.      Identify self-development and potential within the team and by providing effective coaching and guidance.

Requirements      
1.      Energy, enthusiasm and commitment to the business unit;
2.      Proven communication and interpersonal skills both in English and Chinese;
3.      Good people management skill;
4.      Ability to remain self-controlled and positive under pressure;
5.      Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc;
6.      Holder of MCSE or CCNA is preferable.

有意联系Tel:13862426206 Susan Ma(马小姐)

濮真 发表于 2014-4-2 04:50:28

跟大家交流一个ITIL的概念吧:为实现ITIL的落地,必须有有效的ITSM工具的支持,目前市面上有不下100个这样的产品,但是到底哪些产品符合本企业的实际情况呢?ITSM工具是ITSM三要素之一,它排在人员和流程后面,但是不是说明ITSM的工具不重要,一套好的ITSM工具将极大的减轻IT服务管理人员的工作量,并极大的提供了IT服务管理水平以及能力,确保企业信息化系统在运营管理中稳定以及可预测性。
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