BMC Remedy IT Service Management Suite
The No. 1 choice for ITIL-aligned service management processesReduce complexity and make customer support, change, asset, and request management a seamless integrated process.This comprehensive suite includes:
[*]A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows
[*]The industry’s leading service desk solution
[*]A closed-loop change and release process tied to incidents and problems
[*]Self-service request catalog for IT, security, and, business needs
[*]Tracking of incident response times and service desk performance against SLAs
[*]Asset and software license lifecycle and compliance management
[*]Real-time performance and ROI metrics reporting
[*]Mobile applications with instant alerts
With BMC, you will:
[*]Prioritize support activities and focus on critical business services
[*]Increase staff productivity and consistency by automating processes, policies, and tasks
[*]Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
[*]Reduce IT support costs through self-service call-deflection
[*]Keep IT staff “connected” with a pre-configured, easy-to-use solution optimized for handheld devices
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