IBM招聘Availability Manager/IT Project Manager（深圳，待遇优厚）
本帖最后由slbenben于2017-2-408:51编辑PositionSummaryandResponsibilities:OptimizetheavailabilityofITinfrastructure,systems,andservicestomeetthecommitmentsIBMhasmadetoit’sclientsinacost-effectivemanner.DeliveranEnhancedRecoveryModelforresolutionofMajorIncidentsofcomplexityorlongdurationProvideintegratedmanagementandcoordinationofIncidentManagement,ProblemManagement,ChangeManagement,andAvailabilityManagementprocessesAssuringthatservicesandcomponentsaredesignedanddeliveredtomeettheiravailabilitytargets.Deeptechnicalskillsetandknowledgeofcustomerenvironment.BridgegapsbetweendeliveryteamsanddriverapidrecoveryduringincidentsProvideaholisticviewofthecustomer’senvironmentandmakerecommendationstoimproveoverallservice.Dothisthroughthefollowingactions(butnotlimitedto):·PromotemonitoringsystemstoenablespeedydetectionandremediationofpotentialandactualITfailures·Proactivelyidentifycost-effectiveavailabilityimprovementswithinanavailabilityplan·Influencethedesignofservicesandcomponentstoalignwithbusinessneeds·Initiateinfrastructurechangestopromotebettersystemavailability.·Useinformationaboutproblemsandincidentstoanalyzeavailabilitychallengesandeliminatechronicissues.·UsespecificinformationfromdrivingmajorincidentstodrivetechnicalteamstostrongerRCAsandcorrectiveactionswhichwillreducethefrequencyofrepeatedincidents·Ensuremajorchangesundergorigorousreviewbeforeimplementationtohelppreventincidents·ContinuallyimproveupontheRecoveryModelforresolutionofMajorIncidentstorestoreservicequickly.·Participate(orlead/ownasappropriate)inthecreation,clientapprovalandexecutionoftheClientDeliveryPlan
·Establishesandfostersarelationshipwiththeclient,buildsamanagementwiththeclientandownsanddrivesIBMdeliverableforthatclient.
·Isamemberofthesenioraccountteam.Assumesadditionalresponsibilitiesinsupportoftheaccountcommensuratewiththeothermembersofthesenioraccountteam·24x7Rotation·CrisisManagement·Manageoutagestoresolution·ExecAlertCommunications·RootCauseAnalysisOwnership·DocumentationofProblemdetails,Cause,ContributingFactors,andPreventativeActions·ManageclosureofRCA·OwnershipofCommunicationplans(Internal/External)·Assumesadditionalresponsibilitiesasassigned.Skills:Environment:Thispositionrequiresamixoftechnical,businessandprogram(i.e.:Problem,ChangeandIncidentManagement)AppliedknowledgeandunderstandingoftheITILdisciplineswithinacommercialenvironmentITExperiencewithIBMorexternalCustomerfacingroles,ITProjectManagementAppliedknowledgeoffinancialandbusinesscontrolsandITSolutioningprocessesandoperationsExperienceofdeliveringITServicesfromaDeliveryCenterCommunication/Negotiation:Establishesandmaintainsadialoguewithtechnicalteams,DeliveryProjectExecutives(DPE),ServiceIntegrationLeader(SIL),customerfocalsasasinglepointofcontactforspecificmajorincidentsDrivestheresolutionofmajorincidentsuponengagementOwnsandoverseestheimplementationoffollow-upRCAandanyprocessortechnicalchangesrequired.ExpectedtocommunicateaccountrelatedoperationalstatusuptoSILs,DPEsandcustomersasrequiredExpectedtohaveahighlevelofinfluenceontools,processes,procedures,especiallyasrelatestoimprovingserviceavailability.ProblemSolving:Leveragesdeeptechnicalskillsandknowledgeofthecustomerenvironmenttodriveteamsintheresolutionofmajorincidents.Drivesrootcauseanalysisofmajorincidents.Thecomplexityoftheaccount(s)managed,willdrivetheSAMbandlevelIdentifiesrootcauses,andfixesoftechnicalandoperationaldeliveryofcontractservicesforassignedaccount(s).Embraceschallengestoachieve/sustainaccountquality,servicelevels,documentation,complianceandauditreadiness.
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