变更管理流程设计说明书ITSS清单
本帖最后由monicazhang于2015-11-1216:30编辑20151112淡然
目录
1目标....................................................................................................................................................5ITSS培训2流程范围.............................................................................................................................................53流程主要内容......................................................................................................................................64流程执行原则......................................................................................................................................74.1常规原则...................................................................................................................................74.2流程关联原则............................................................................................................................74.3变更实施记录原则......................................................................................................................74.4变更分类执行原则......................................................................................................................74.5审批上报原则............................................................................................................................8
4.6所有权原则................................................................................................................................84.7变更通知原则............................................................................................................................84.8紧急变更处理原则......................................................................................................................84.9变更测试原则............................................................................................................................84.10变更文档控制原则......................................................................................................................9ITSS认证
5流程详述.............................................................................................................................................95.1变更管理概要流程......................................................................................................................95.2紧急变更子流程.......................................................................................................................115.3变更管理流程详细设计..............................................................................................................125.4变更状态迁移图.......................................................................................................................22
6关键角色、职责定义..........................................................................................................................246.1变更请求者..............................................................................................................................246.2变更主管.................................................................................................................................256.3变更经理.................................................................................................................................256.4变更委员会CAB、紧急变更委员会ECAB...................................................................................266.5变更实施人员...........................................................................................................................276.6流程角色和人员对应表..............................................................................................................276.7流程活动矩阵表.......................................................................................................................27
7流程相关定义....................................................................................................................................287.1变更信息项..............................................................................................................................287.2变更来源.................................................................................................................................307.3变更类型.................................................................................................................................307.4变更是否中断业务....................................................................................................................307.5变更是否需要测试....................................................................................................................30
7.6变更所属应用系统....................................................................................................................317.7变更分类.................................................................................................................................317.8变更状态.................................................................................................................................337.9回顾代码.................................................................................................................................337.10变更结束代码...........................................................................................................................33ITSS考试8与其他流程的关系.............................................................................................................................339关键流程衡量指标.............................................................................................................................3510功能性需求........................................................................................................................................3511流程质量控制....................................................................................................................................3612需要调整的既有文件及调整要求........................................................................................................37
13附录..................................................................................................................................................3713.1例会制度.................................................................................................................................3713.2相关报表.................................................................................................................................38
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