连续性管理流程设计需求文档清单（ITSS)
本帖最后由monicazhang于2015-8-2909:34编辑20150829淡然续上
目录
1介绍....................................................................................................................................................41.1基本概念...................................................................................................................................41.2用途和目标................................................................................................................................51.3范围.........................................................................................................................................51.4对组织的效益............................................................................................................................61.5流程运行的前提和时机...............................................................................................................61.6流程的远景................................................................................................................................7
TSS考试2流程详细说明......................................................................................................................................72.1指导原则...................................................................................................................................82.2流程关系图..............................................................................................................................102.3流程执行框架...........................................................................................................................112.4流程主要考核指标....................................................................................................................14ITSS认证
3流程角色和职责.................................................................................................................................153.1连续性管理流程主管.................................................................................................................153.2连续性管理流程执行负责人.......................................................................................................153.3连续性管理经理.......................................................................................................................163.4连续性管理协调员....................................................................................................................163.5业务恢复小组组长....................................................................................................................173.6业务恢复小组成员....................................................................................................................173.7相关的其他角色.......................................................................................................................17
ITSS培训4流程支持技术功能需求框架...............................................................................................................174.1风险管理工具...........................................................................................................................174.2容灾技术手段...........................................................................................................................184.3可选容灾技术列表....................................................................................................................194.4相关流程的功能需求.................................................................................................................204.4.1CMDB数据录入工具(配置管理)................................................................................................204.4.2CMDB查询工具(配置管理)........................................................................................................204.4.3预算规划管理工具(财务管理)....................................................................................................204.4.4成本跟踪工具(财务管理)...........................................................................................................20
待续http://www.ITILxf.com/thread-52348-1-1.html本帖关键字：ITSS
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