PinkElephant对各大厂商软件流程支持情况介绍---BMC
BMC Remedy IT Service Management Suite 7.6.0411 Processes
AVMCHGEVIMKM
PMRELRFSACMSCM
SLM
AVM = Availability ManagementPM = Problem Management
CAP = Capacity ManagementREL = Release & Deployment Management
CHG = Change ManagementRF = Request Fulfillment
EV = Event ManagementSACM = Service Asset & Configuration Management
FM = Financial ManagementSCM = Service Catalog Management
IM = Incident ManagementSLM = Service Level Management
ITSCM = IT Service Continuity ManagementSPM = Service Portfolio Management
KM = Knowledge Management
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