Assistant Manager, IT Support (Desktop Support Service)
Job TitleAssistant Manager, IT Support (Desktop Support Service)
Work Location
Guangzhou
Shift
9:00-18:00
Responsibilities
Provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction;
Strictly adhere to the set procedures and follow the guidelines and fully aware of IT Security policies;
Promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner;
Reports all unusual occurrences to the immediate superior;
Collates info and monitors on frequently occurring problems and reports the same to the relevant engineers to resolve the same;
Maintains all system related work aid/manuals and guides;
Hardware/software installations are undertaken in a planned and controlled manner and anomalies escalated to the manager in a timely manner;
Responsible for tape management, inventory maintenance, vendors and keys management;
Responsible forproblem management by logging all faults and escalating problems to the correct support agency in a timely manner without affecting business;
Coordinates with the team leader in rollout of all new hardware /soft ware and upgrades by testing and planning for contingency on the same;
Replace older/non efficient systems with efficient cost effective ones by keeping in pace with latest technology, evaluating systems and recommending appropriate systems;
Positive relationships are built and maintained with all parties.
Requirements
Good knowledge on Windows2000/XP/2003, including Active Directory, SMS, HTTP, DHCP, DNS, Cluster and so on. Good demand of application software, including MS Office, SQL Server, Lotus Domino/Notes, Symantec Antivirus software, etc;
At least 2+ years of experience in the field managing, including quick response/rectification on system failures, follow operational standards and guidelines to meet audit requirements, Plan/implement IT projects for business migrations/expansions;
Holder of MCSE or CCNA is preferable;
Strong ability of decision-making and troubleshooting;
Ability/willingness to work independently and under pressure.
有意联系Tel:13862426206 Susan Ma（马小姐）
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